Refund and Credit Policy

Effective Date: 10/08/2024

This Refund and Credit Policy ("Policy") applies to all clients of Frank's Music Services, LLC ("Company"). By engaging with the services offered by the Company, clients agree to be bound by the terms outlined in this Policy.

1. No Refunds

Frank's Music Services, LLC does not provide refunds for any payments made toward lessons, services, or packages. This applies to all transactions, including but not limited to cancellations, missed lessons, or changes in scheduling. Clients who are unable to attend scheduled services will have the value of those services retained as a credit in their account for future use.

2. Credits

2.1 Retention of Credits:
Credits issued in place of refunds will remain in the client's account indefinitely. These credits can be applied to future lessons or services. There is no expiration date for the use of such credits unless otherwise stated in specific promotional materials or agreements.

2.2 Non-Transferability of Credits:
Credits are generally non-transferable. They are intended for the sole use of the client whose account the credits are associated with. However, as outlined in Section 3, the Company may approve credit transfers under exceptional circumstances.

3. Credit Transfers

3.1 Special Exceptions for Credit Transfers:
As a matter of standard practice, Frank's Music Services, LLC does not allow the transfer of credits between accounts. However, the Company reserves the right to consider credit transfers as a special exception under the following conditions:

• The client must submit a written request for the transfer.
• The request must be sent from the client’s email address or phone number currently on file with the Company.
• The request must specify the reason for the transfer and the recipient's account information.
• All transfer requests are subject to approval by the Company on a case-by-case basis, and approval is not guaranteed.

3.2 Procedure for Credit Transfer Requests:
Requests for credit transfers must be submitted in writing to Frank's Music Services, LLC. Acceptable forms of written communication include emails and text messages. The request must originate from the contact information on file for the client making the request.

Upon receipt of the request, the Company will review it and notify the client of the decision within a reasonable timeframe. If approved, the Company will transfer the agreed-upon credit amount to the specified account.

4. Dispute Resolution

In the event of any dispute regarding the interpretation or application of this Policy, clients agree to first notify Frank's Music Services, LLC in writing of the dispute. The Company will attempt to resolve any issues amicably before proceeding with any formal legal remedies.

5. Policy Amendments

Frank's Music Services, LLC reserves the right to amend, modify, or terminate this Policy at its sole discretion. Any changes to this Policy will be communicated to clients and will take effect immediately unless otherwise stated. Clients are encouraged to periodically review this Policy to stay informed of any updates.

6. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.

7. Contact Information

For any inquiries related to this Policy or to request a credit transfer, clients may contact Frank's Music Services, LLC at:

• Email: help@franksmusik.com

By using Frank's Music Services, LLC's services, clients acknowledge that they have read, understood, and agreed to be bound by the terms of this Policy.