Billing and Payment Policy

Effective Date: 02/03/2024

This Billing and Payment Policy outlines the terms and conditions for all payment-related matters for Frank's Music Services, LLC ("Company"). By engaging with our services, clients agree to adhere to the following policy.

1. Auto-Pay

1.1 Removal of Auto-Pay Requirement
As of 02/03/2024, clients are no longer required to sign up for Auto-Pay. All automatic payments have been removed from accounts. Clients who were previously enrolled in Auto-Pay have had their auto-payment plans canceled.

1.2 Re-enrollment in Auto-Pay
Clients who wish to continue using Auto-Pay must submit a request to re-enroll. To opt back into Auto-Pay, clients should email help@franksmusik.com. Once re-enrollment is confirmed, Auto-Pay will be set up according to the client's payment details.

2. Automatic Invoicing and Due Date

2.1 Invoice Generation
Invoices are automatically generated based on the lessons scheduled for the upcoming month. Invoices are issued on the 25th of each month and will cover all services and lessons scheduled for the following month.

2.2 Due Date
Payments are due by the 5th of each month. This standardized process ensures a clear billing cycle for all clients. Adjustments to the invoice may be made as needed based on specific activities or agreements made between the client and the Company.

2.3 Partial Adjustments
Partial adjustments to invoices may be applied for any changes to the lesson schedule or other activities. These adjustments will be reflected in the client’s invoice before the due date.

3. No Balance Due or Credited

3.1 No Invoice for Zero Balance
Invoices will not be generated for accounts with a $0 balance. If no payment is due for the upcoming month, no invoice will be issued, and no action is required on the client’s part.

4. Past Due Accounts

4.1 Late Payment Penalty
Any payments not received by the 5th of the month will be subject to a 15% late payment penalty. The penalty will be applied to the total amount owed and reflected in the client’s account.

4.2 Penalty Waiver
At its discretion, Frank's Music Services, LLC may waive the 15% late payment penalty based on the client's payment history, attendance record, and cancellation history. The Company reserves the right to evaluate and waive penalties on a case-by-case basis.

5. Contact Information for Billing Inquiries

For any questions or concerns regarding billing or to request re-enrollment in Auto-Pay, clients may contact Frank's Music Services, LLC at:

• Email: info@franksmusik.com

6. Policy Updates

Frank's Music Services, LLC reserves the right to amend this Billing and Payment Policy at any time. Any updates to the policy will be communicated to clients and will take effect immediately upon notification.

7. Governing Law

This Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

By engaging in services with Frank's Music Services, LLC, clients acknowledge that they have read, understood, and agreed to this Billing and Payment Policy.