What is the Difference Between Account Credits and Make-Up Credits?

We get it—understanding the difference between Account Credits and Make-Up Credits can be tricky! Let’s break it down in a simple and friendly way:

1. Account Credits

Account Credits are monetary credits applied to a client’s account. These credits can be used toward future invoices or services offered by the Company.

• How They Are Earned: Account Credits may be issued as part of a referral program, promotional offer, or for overpayments.

• Usage: They can be applied to any service or lesson provided by the Company.

• Expiration: Unless stated otherwise, Account Credits do not expire and can be used at the client’s discretion.

2. Make-Up Credits

Make-Up Credits are session-based credits provided when a client misses a lesson and is eligible for a make-up session.

• How They Are Earned: Make-Up Credits are issued if a client provides sufficient notice of cancellation as per the Company’s cancellation policy.

• Usage: They are specifically for rescheduling missed lessons and cannot be used for other services or invoices.

• Expiration: Make-Up Credits expire after 45 days from the date of issuance. Be sure to check the specific terms.

Key Differences

Need Assistance?

Have questions or need help? Don’t hesitate to reach out! You can contact us at:

• Email: help@franksmusik.com

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